News

On Friday, October 3, our support team will be taking a short break. This means we won’t be able to answer chats, calls, or emails that day. Don’t worry—we’ll be back on Monday, October 6, ready to assist you as usual.

September 3, 2025 saw a major outage in our systems. The root cause was an error in the storage software Ceph, on which our hosting infrastructure is based.

As a result, websites and emails for many customers were only partially or not at all available for several days. Particularly critical was the initial uncertainty of whether all data could be fully restored. While backups were available, they were not up to date.

Our goal was to restore basic functions such as sending and receiving emails as quickly as possible. We managed this by the evening of September 5. A few days later, we were also able to secure the complete data sets and gradually restore them. On September 9, it was confirmed: no data was lost.

This email provides a brief overview of the incident. A detailed report can be found on our blog at inwx.blog (German only).

We are pleased to inform you that the emails from the previously missing period between 01 September 2025, 4:30 p.m. and 03 September 2025, 5:30 p.m. have now been fully restored. All messages you received during this timeframe, which were not included in our earlier backups, are now available in your mailboxes.

On Thursday evening, our former Ceph storage system was brought back online. This allowed us to create a separate backup that also contained the missing emails. Over the weekend, we integrated these messages into your mailboxes. The work was successfully completed during the night leading into Sunday.

Our hosting environment is now fully operational again. Websites, emails, and databases are completely available and stable.

By the end of September, you will receive a detailed statement from us with further technical information. We are already working intensively on solutions to improve the long-term stability of our hosting services and to ensure faster recovery in the event of any future disruptions. We will, of course, keep you informed separately about these measures.

We sincerely thank you for your feedback, patience, and support over the past two weeks. Your trust is important to us, and we are committed to restoring it through reliable improvements.

Should you unexpectedly encounter any further issues, please contact our support team – they will be happy to assist you at any time. We also remain open to receiving your feedback and constructive criticism.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Phishing emails claiming to be from INWX are circulating. Please make payments only in our secure customer area, as we never send direct payment links by email.

On August 26, 2025 between 5:00 PM and 6:00 PM, we will perform scheduled maintenance work on the hosting servers. Additionally, the databases on the corresponding servers will be upgraded.

Impact:
All websites and databases on the affected servers will be unavailable for up to 30 minutes.

Not affected:
Mail, DNS, Customer Area, FTP and Froxlor Management will remain available during maintenance.

We apologize for any inconvenience and thank you for your understanding.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

Dear customers,

Please note that our customer support will not be available on Monday, June 9, 2025, due to Whit Monday. We will be available again as usual from Tuesday, June 10, 2025.

We thank you for your understanding and wish you a happy holiday!

Dear customers,

Please note that our customer support will be unavailable on Thursday, 29 May 2025, due to the public holiday. We will be back to assist you as usual from Friday, 30 May 2025.

Thank you for your understanding!

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

On Monday, February 10, 2025, from 5:00 PM (CET), we will be performing a planned migration of the server infrastructure for status.inwx.com.

During the migration, there will be a brief downtime. We will do our best to keep the interruption as short as possible and appreciate your understanding.

If you have any questions, our support team will be happy to assist you.

Best regards,

Your INWX Team

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.